Return & Refund Policy

At The Dew Standard, we take pride in offering carefully curated Korean skincare. We want you to feel confident in every purchase.

Returns

We accept returns of unopened, unused products within 30 days of delivery.

To be eligible for a return:

• Products must be unopened, unused, and in their original, sealed packaging.

• Products must be in the same condition in which they were received.

• A receipt or proof of purchase is required.

• Return requests must be made within 30 days of delivery.

For hygiene and product safety reasons, opened, used, or unsealed skincare products cannot be returned.

How to Start a Return

To request a return, please email hello@thedewstandard.com with your order number and reason for return.

If your return is approved, we will provide instructions on how and where to send your item.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the return is due to an error on our part or applicable law requires otherwise. Original shipping charges are nonrefundable unless required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us at hello@thedewstandard.com as soon as possible.

Include your order number and clear photos of the product and packaging so we can evaluate the issue and arrange an appropriate resolution.

Non-Returnable Items

We cannot accept change-of-mind returns for:

• Opened, used, or unsealed skincare products

• Products returned more than 30 days after delivery

• Gift cards

• Final sale items clearly identified as non-returnable at the time of purchase

These exclusions do not affect any rights you may have under applicable consumer protection laws.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different product, you may request a return of your eligible unopened item and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days of approval.

Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@thedewstandard.com.

Contact Us

For questions regarding returns, refunds, or damaged orders, please contact:

The Dew Standard
hello@thedewstandard.com

We are happy to assist you.